Customer Service "How To"
Creating an Online Account to register for classes, etc.
1. Visit our website www.hatcheryhillyoga.com
2. In the upper right corner, click on “register”. A new page will open in our Mindbody software database. In the upper right, click on “Sign Up!”
3. Under New to Our Site, enter your first and last name where indicated, click next.
4. On the next screen you will be asked to enter in personal contact information that will be kept secure and to create a log-in ID (your email) and a password. Choose a password that you will remember.
5. At this time, you may also add family members that you will be paying for such as your spouse or your children.
6. Read over the Liability Waiver terms, check the box to agree and then click on “create account.
7. Test your log-in to make sure that it worked. Contact us if you have any problems.
How to Purchase Classes, Workshops and Series Online
Begin on the Hatchery Hill Yoga website and click on the “log-in” button in the upper right of the home page. This will open our Mindbody Online page where you can make purchases and register for classes.
1. If you do not have an account see the instructions for creating an online account.
2. Once logged in, select the “Online Store” tab. From the drop-down menu, select classes, series or workshops depending upon what you would like to purchase.
3. You will then see a list of all the items available for purchase in the category you selected. Select the item you would like to purchase.
4. The screen will then take you to your shopping cart. You can adjust the quantity of items you order on this screen.
5. Make sure the item listed and the quantity are correct and then click on “Checkout”
6. At this point, you will be asked to enter your credit card information if you have not entered it already. Once your credit card and billing information has been added, click “Place Order”.
7. Your order is complete.
8. You can check to make sure that your purchase was complete by clicking on the “My Info” tab. Then click on “Purchase History”. A record of your purchase should be listed here.
How to redeem a deal voucher
If you bought one of our Groupon, Living Social, or Community Change offers, you can simply bring the voucher with you to your first class to redeem. Please arrive 10-15 minutes early to get your voucher set up, and to complete intake paperwork. You are welcome to bring your Groupon or Living Social vouchers in via smart device if you want to conserve paper and avoid printing.
How to Pay For a Friend or Family Member
If you would like to purchase a workshop, class or series registration for a friend without gifting a gift certificate, please call us and we will be happy to assist you.
If you would like to regularly purchase for a particular family member(spouse or child), and have already set up your account with us, please contact us and we will assist you so that you may make purchases for members of your family. If you have not yet created an account with us, see the instructions for creating an online account and how to add family members that you will be paying for at the time you create your account with us.
Gift Certificate Purchases
You may purchase a gift certificate online and have the certificate sent via email to the recipient or you may stop by or contact us to make a gift certificate purchase. We are happy to mail your gift certificate to you or your recipient for no additional cost.
To purchase a gift certificate online, you must first have on online account with Hatchery Hill Yoga. See the instructions to set up an online account above. Once you have an online account, you then may follow these steps to purchase your gift certificate.
1. Log in to your online account.
2. Click on "Online Store" in the row of tabs across the top of the screen.
3. Click on "Gift Cards" in the menu that appears
4. From the drop down menu, highlight and click on the option that you would like to purchase for your gift certificate recipient: 10 class pass, 5 class pass, Introductory offer or and editable gift certificate amount. If you select the editable amount option, you can choose how much you would like your gift certificate to be.
5. Once you have made your gift certificate selection, a form will appear for you to enter in basic informaiton about your recipient. Please make sure to check the box to email the gift certificate to your recipient. Once the information has been entered on this screen, click the "Make Purchase" button at the bottom right of the screen. You will then be taken to a screen that confirms the amount of your gift certificate. At this point you can make another purchase or click the "Check Out" button in the lower right of the screen.
6. You will not be asked to enter in your billing information. Once that is complete, click on the "Place Order" button.
7. You should receive a message that confirms your purchase. If you have any questions, please call or email us directly and we'll be happy to assist you.
If you are finding it challenging to use Mindbody online, please do not hesitate to call us at 608.335.5285 or email us hatcheryhillyoga@gmail.com and we will be happy to assist you.